Contact us

Free Phone: 0800 377 333

General email:

Our New Zealand offices are below. For a list of our Australian offices, please click here.

Office Street Address Mailing Address Phone and fax
Auckland Level 4
85 Fort Street
Auckland Central 1010
PO Box 105-684
Auckland 1143
09 377 2232
09 302 5990
Whangarei 120 Bank Street
Whangarei 0140
PO Box 1190
Whangarei 0140
09 438 7197
09 438 7219
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You are not required to complete all fields, but please be aware that we cannot discuss the private details of your account unless you provide the following points of identification:
• full name
• date of birth
• current address that we hold on file for you
• member number (if possible)
If you wish to change your address or other personal details, please call customer services on 0800 377 333 as a further point of identification will be required.
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Personal information you provide to us will be used in accordance with our Privacy Notice.

If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please contact us on:

Free call: 0800 377 333

By writing:
Manager, Client Services
IOOF New Zealand
PO Box 105-684
Auckland 1143

Where possible, concerns will be resolved straightaway.

If further investigation is required, our Client Services team will acknowledge your complaint in writing and will consider and deal with your complaint as quickly as possible.

If you are not satisfied with our handling of your complaint or a decision we have made in relation to your complaint, you may contact our external dispute resolution scheme. We are a member of Financial Services Complaints Limited (FSCL), an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. If your complaint is not resolved within 40 days after contacting us, or if you are dissatisfied with the proposed resolution, you can refer it to FSCL at:

Level 4
101 Lambton Quay
Wellington 6011
PO Box 5967
Wellington 6145
(Call Free) 0800 347 257

Further information about referring a complaint to FSCL can be found at